The following Dynamics 365 apps are built on the Microsoft Power Platform and the goal is to use them to actively engage with your customers. These apps are responsible for tracking metrics and tools to support generating new customers and retaining them.

• Dynamics 365 Sales – Enables you to build strong relationships with your customers, take actions based on insights, and close sales faster. Use Sales to keep track of your accounts and contacts, nurture your sales from lead to order, create sales collateral, and create marketing lists and campaigns all through this model-driven app. You can even follow service cases that are associated with specific accounts or opportunities.
• Dynamics 365 Customer Service – Allows you to earn customers for life. Build great customer relationships by focusing on excellent customer satisfaction with the Customer Service app. Customer Service provides many features and tools that help you manage the services that you provide to customers.
• Dynamics 365 Field Service – Helps you deliver on-site service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to help you set up mobile workers for success when they’re on site with customers fixing issues.
• Dynamics 365 Marketing – A marketing-automation application that helps turn prospects into business relationships. The app is user-friendly, works seamlessly with Dynamics 365 Sales, and has built-in business intelligence. Use Marketing to create graphical email messages, share information across sales and marketing teams, and more.